Last updated: 16 September 2026
In the app
You can delete your account yourself, without asking us and without waiting for a reply. It takes effect immediately.
- Android: open Settings, scroll to the bottom, and choose Delete my account.
- Web: sign in at ecoscore.aver-web.se/settings and choose Delete my account.
Deleting the app from your phone does not delete your account — the data lives on our servers, not on the device.
By email
If you cannot sign in, write to support@aver-web.se from the address the account uses. We will confirm the address and delete the account.
What is deleted
Everything stored under your account is erased, not anonymised and not archived:
- your account, email address, display name, country, and city;
- every questionnaire answer and every calculated footprint;
- challenges, points, day counts, and badges;
- friendships, invitations, and team memberships;
- leaderboard entries, so you disappear from every board;
- notification settings and any push notification token;
- anything you sent through the in-app feedback form.
What is kept, and for how long
- Encrypted backups: deleted data can persist in rolling encrypted backups for up to 30 days before those backups expire. It is not readable in normal operation and is never restored to your account.
- Billing records: if you ever paid for a subscription, the accounting records are kept until the end of the seventh year after the calendar year in which the financial year closed, because bokföringslagen (1999:1078) 7 kap. 2 § requires it. They contain the transaction, not your footprint.
- Anonymous product analytics: events that were never tied to your identity stay in aggregate counts, because there is nothing left in them to identify.
Subscriptions
Deleting your account does not cancel a Google Play subscription. Cancel it in the Play Store under Payments and subscriptions, or from the Billing screen in the app before you delete. A Stripe subscription taken out on the web IS cancelled when the account is deleted: the deletion cancels it before anything is removed. Should that cancellation fail we delete anyway rather than refuse an erasure request over a payment provider. Write to support@aver-web.se if a charge is taken after you have deleted, and we will refund it.
Export first, if you want it
Settings also offers Export my data, which downloads everything above as JSON. Deletion is immediate and irreversible, so export before you delete if you want to keep your history.